Returns & Refund

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are only offered to customers that receive the wrong items or items that are misprinted, defective or damaged during shipment. If any of these apply, please send us an email to: contact@sightunveiled.com with photos of wrong/damaged items and we will sort that out for you.

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

Return Policy

We do not offer returns as each item is made-to-order, but if there is something wrong with your order, please email: contact@sightunveiled.com

Our return policy does not cover buyer’s remorse.

Exchanges

We do not offer exchanges as our products are made on demand, requesting a size exchange would mean producing an entirely new product. If you wish to get the item in a different size or color please make a separate purchase. Wrongly ordered sizes are not eligible for refunds. 

Wrong Address / Unclaimed

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Shipments that go unclaimed are returned to our facility and customer is liable for the cost of a reshipment (if and as applicable). Any returned orders due to the wrong shipping address or a failure to claim the shipment unavailable for reshipping are then donated to charity (without issuing a refund).

 

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at our sole discretion.

You can always contact us for any return question at contact@sightunveiled.com.